Secrets of the 10 Most-Trusted Brands: Coca-Cola

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2. Sell happiness: Coca-Cola

Ice-cold Sunshine. The Pause That Refreshes. Life Tastes Good. Since its inception, the promise of the world’s largest beverage-maker has been to delight consumers. Emineo Media coca-cola“Everything they do is inspired by this idea of, How do we promote, develop and create happiness?” author Stengel says. Coca-Cola pushes this message across all points of customer contact, from Facebook to its custom vending machines, which allow consumers to concoct their favorite combinations of flavors. “They take the ideas of spontaneity and delight and infuse [them] into everything,” Stengel says.

Putting aside the ’80s branding debacle that was New Coke, Stengel adds that the company backs up its focus on happiness with a consistently strong corporate identity based on longevity and heritage. “They have a deep and healthy respect for their past and for the people who have gone before them,” he says. “They never forget why they started and where they came from, which means a lot to consumers.”

That trust is evident among respondents to our survey, who did not give Coca-Cola a single negative remark.

Source Entrepreneur

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Secrets of the 10 Most-Trusted Brands: Amazon

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1. Get personal: Amazon

The online retailer of, well, just about everything, ran away with the list, posting the highest scores not just in overall brand trust but in every individual trust value.Emineo Media Amazon

That’s no surprise to Brad VanAuken, chief brand strategist for The Blake Project consultancy. He says Amazon’s exceptional product accessibility, functionality and customer experience all converge to create a strong brand that consumers trust.

“With millions of products, 24/7 access, superior search and browse technology, user reviews and many other sources of in-depth product information, Amazon.com offers a superior purchase experience,” VanAuken says.

He adds that the brand–with its low prices and free shipping on orders over a minimum total–is seen as offering value, while its one-click ordering and quick-shipping options help shoppers save time. Consumers also rely on Amazon to have all the products they’re looking for, thanks to partnerships with other selling channels such as Partner Count merchandise.

While such a vast array of offerings could be perceived as impersonal, VanAuken says Amazon does an exemplary job of fostering relationships with consumers by helping them make decisions through recommendations of items based on past purchases, user reviews and ratings and suggested complementary purchases. Consumers also have many options for forging a personal bond with the brand, including user profiles, reviews and ratings, wish lists and Listmania lists for recommending favorite products.

Source Entrepreneur

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Secrets of the 10 Most-Trusted Brands

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There’s no better way to dissect the how-tos of branding than to dig deep into the companies everybody knows and trusts. To accomplish this, Entrepreneur teamed with The Values Institute at DGWB, a Santa Ana, Calif.-based think tank that focuses on brand relationships, on a consumer survey that explored the reasons some brands manage to stay on top.

What became clear: Though they may not have the biggest sales or market share in their categories, today’s most trustworthy brands have created relationships with Emineo Media entrepreneur2consumers through experiences that trigger a visceral response.

“We’re seeing more of an emphasis on brands building emotional relationships with consumers because it’s powerful and it works,” says branding consultant Jim Stengel, former global marketing officer of Procter & Gamble and author of Grow: How Ideals Power Growth and Profit at the World’s Greatest Companies. “When you do it, you have a much stronger affinity, a much stronger business, much stronger growth and much stronger results.

“When we looked at brands [at P&G] that had a very, very strong emotional benefit vs. our competition,” Stengel adds, “our shares were much, much higher. And the margin of growth vs. our competitor was much higher than those that had just a functional superiority.”

Here, a look at the tactics used by America’s most trustworthy brands to connect with consumers–and ways you can put them to work for your business.

1. Get personal: Amazon

2. Sell happiness: Coca-Cola

3. Live up to your promise: FedEx

4. Keep it cool (and fun): Apple

5. Design an experience: Target

6. Stay consistent: Ford

7. Can-do attitude: Nike

8. Forge connections: Starbucks

9. Serve up the quirky: Southwest Airlines

10. Focus on the customer: Nordstrom

About the survey: The Values Institute, which conducted the study, identified five values that influence trust in a brand: ability (company performance); concern (care for consumers, employees and community); connection (sharing consumers’ values); consistency (dependability of products/services); and sincerity (openness and honesty).

A total of 1,220 U.S. consumers were asked to rate each trust value on a five-point scale, from “very unimportant” to “very important.” Additionally, five consumer perceptions were measured for each value; these included statements such as “They respond to feedback about their products and services,” and “They value my business and reward me for the loyalty.” Each respondent rated two randomly selected brands; those who felt strongly were also asked to provide individual comments. The result is the “Trust Index,” a composite score that indicates the level of trust respondents had with each individual brand in relation to the other studied brands.

Source Entrepreneur

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