Build a Start Up Community

Emineo Media Lean-Startup

The Lean Startup model created by Eric Ries has been applied to a lot of different industries. Turns out, it’s the most efficient way to approach community building as well.

I’ve been taking a lean approach to building community after 4 years of learning from things that worked and, more importantly, things that didn’t work.

Just like the Lean Startup, the Lean Community framework allows you to accomplish validated learning early on in the community building process and avoid wasting time Emineo Media Lean-Startupand resources down the line. It helps you to prove or disprove your assumptions about what your audience wants in a community.

The best way to explain the Lean Community model is with an example…

How We Applied the Lean Community Model at Zaarly

At Zaarly, I was asked to join the team as the Director of Community with the goal of converting the growing audience into a community.

When you have a large audience, you don’t want to just invite everyone to a community. I’ve tried it. Doesn’t work. People feel like they’re being marketed to, instead of feeling like a member of a community.

A much better approach is to start with an minimum viable community, test your assumptions and go from there.

In this case our assumptions were:

  1. Our users have common interests that they want to discuss.
  2. Our users want to interact in a Zaarly branded community.
  3. Our goals would be accomplished. By becoming a part of our community:

A. Our users will become more active on Zaarly
B. Our users will become ambassadors for Zaarly

So using the Lean Community model, we want to create as simple of an experiment that would allow us to prove or disprove these assumptions.

Step 1: Build

At its very core, to build a community you will need 3 things:

  1. Platform
  2. People
  3. Participation

1. Platform

We created a Facebook group called “Zaarly Nation”.

I almost always recommend to start off with a Facebook group.  A Facebook group is amazing for the Lean Community model because:

  1. You can set one up in 30 seconds
  2. It’s a very basic platform with minimal features that focuses on conversation (healthy conversation is the most important feature of a healthy community)
  3. People are already using facebook, so you can reach them where they’re already present.

Instead of spending a lot of time and resources putting together a forum (even 3rd party platforms can take a long time to integrate), convincing people to come over to yet another platform and adding a ton of features without knowing if your community will actually want them, you can have a community up and running in one day.

Actually, most the communities I run are still primarily in a facebook group to this day. Turns out a lot of the features that seem really cool to include in your community aren’t all that necessary in the end. If they are, people sometimes get creative and use the docs feature in the group. Only when you get to the point where these basic features are no longer sufficient for the growth of your community should you even consider using your own platform.

So we had our platform.

2. People

How many people should you start with? At Zaarly, we started with about 10 users and 3 employees. Then we slowly added another user, and another until we started to see interaction happening a bit more naturally.

Remember, you don’t want to just add 100 people all at once to a brand new community. It takes away any sense of exclusivity. You want the first people in your community to feel really special, because they’re appreciated and were chosen first.

We started with the “early adopter” and “power user” types at Zaarly. These types of people are typically a lot more forgiving when it comes to bugs and lack of features in your product. They’ll also be more forgiving when it comes to getting a community started.

They’ll put up with the lack of features, the awkward quiet periods (you know what I mean, when you ask a question online and get 0 answers) and the growing pains of a new community. Also look for people who are outgoing, social and optimistic. I talk a bit more in depth about what to look for in a community member here.

3. Participation

Now you have to get the conversations started. This is where much of the learning will happen. Do people interact with each other?  What do they talk about?  What value are they looking for when they come to the group?

You probably already have some assumptions that you can use to guide initial conversations.

At Zaarly, we assumed that they’d want to talk about Zaarly, entrepreneurship, local commerce and tech. Based on our research, these were the interests of many of our early adopters.

So when we started to ask questions, we focused on those topics. We wanted to prove that they did in fact want to discuss these things, and so that would be the focus of the community.

Step 2: Measure

How do you know if it’s working?

Tracking the success of your community program can be a bit more difficult since it’s hard to get great metrics around user retention and interaction within your community. Facebook groups provide no metrics. I haven’t found a single community platform that really does community metrics well, if at all.

Actually, the only metrics you can usually find for communities are vanity metrics. For example, a lot of companies focus on number of members, number of posts, number of followers etc. These metrics can be very misleading when determining the health of your community.

The real metrics that you’ll want to look at depends on your goals. Remember, your goal isn’t necessarily to get more members or more interaction. Your goal is to learn. In the Lean Startup, this is called “innovation accounting”.

For Zaarly, I’ll reiterate our goals:

A. Our users will become more active on Zaarly
B. Our users will become ambassadors for Zaarly

We could test goal A by looking at users activity in your backend. Depending on how sophisticated your backend is, this can be a manual process.

We could test goal B by tracking our members’ social media activity and providing them with referral links.

When it comes down to it, you can tell when a community isn’t healthy. A good community manager can pick up on the ebbs and flows of a community, and work to keep it on track. Ultimately, a truly healthy community barely needs a community manager, as users will start their own conversations and will even self moderate.

Step 3: Learn

For the most part, we were right about their interests and our assumptions were confirmed. There were a number of things we learned very quickly though, that ended up shaping the future of the community program.

For example, we learned that our small business users weren’t very comfortable sharing a lot of personal information. Our community adopted a very informal and playful vibe that made some of the more professional members uncomfortable.

When a lot of members who were young entrepreneurs or tech adopters spoke about their personal lives and started conversations that were more edgy than professional, our small business members would tune out.

We’d make sure to speak with the members of the communities individually as regularly as possible. When speaking with these small business members, their feedback showed us that we’d need to provide a different community experience that appeals to their specific needs.

It’s really important to speak with your community members not just within the community platform, but personally as well. A lot of my time was spent on the phone with users or exchanging emails to collect feedback on our product and community.

Another value that you get from this approach is that is lets you lay the groundwork for what will ultimately become much more formatted and strategic community programs. For example, eventually, you may want to launch a program specifically for power users that ties in rewards, events and badges. Or maybe you’ll want to launch an ambassador program where members become “ambassadors” for more niche communities online, or in their hometowns.

By using the lean community approach, you can start to bring together all the different kinds of users that would be a good fit for these more specific programs. From there, you’ll learn if there’s even any interest in those kinds of programs, and what they’d like to see you include in those programs.

Within 1-2 weeks, if you follow this model, you’ll learn a great deal about what direction you should, or shouldn’t be taking your community. Like a startup, if the community program you’ve tested isn’t working, pivot to try another approach.

Pivot your Community

There are a lot of different types of pivots that you could take with your community. Your pivot shouldn’t just be another complete guess. Use the learning that you’ve gained from your initial experiments to help guide the next iteration. Here are some different kinds of pivots for your community:

1. Pivot the people: Perhaps you had the right idea for your community, but chose the wrong people to invite. Try again but invite a different audience this time.

2. Pivot the platform: It’s possible that you got the idea and people right, but the platform just didn’t cater to the type of community you’re building. Some communities are better run offline at events. Some communities are actually better for a forum rather than a Facebook group. The kind of content that members are sharing can be very important when choosing a new platform.

3. Pivot the program: There are a lot of different kinds of community programs. If you’ve tested one and it isn’t working, you may want to consider changing. Talk to your members and learn more about their specific needs, then test the proper program for those needs.

Eric Ries wrote an entire book on the Lean Startup model.  This was a high level breakdown of how the same methodologies can be applied to community building. If there are specific aspects that you’re curious about, let us know and we can dig in further.

Source Community Manager


Crowdfunding Overview

emineo media crowdfunding

Over the past few years, as the credit crunch tightened, we’ve all heard horror stories from successful entrepreneurs who had growing businesses but couldn’t get working emineo media crowdfundingcapital, or saw their business lines of credit cut or their loans called in for no reason. No wonder many small business owners have become leery of traditional financing sources.

For small business owners seeking capital in a tough economy, will crowdfunding prove to be the next big thing?

Crowdfunding has some similarities to the peer-to-peer lending sites, such as, that arose several years ago, but some important differences as well. Both types of sites allow individuals to solicit financing from others for any purpose. But while peer-to-peer lending typically focuses on one individual lending to another, crowdfunding—as its name implies—aims to reach a funding goal by getting many investors to put in small amounts.

The Wall Street Journal recently took a look at the crowdfunding phenomenon, and talked to some experts who believe it’s about to take off. Using sites such as, and, entrepreneurs can set up a profile that explains how much money they’re seeking and what it will be used for. Investors pledge money toward the goal. The sites make their money by taking a percentage of the investment.

A crowdfunding site can be a great way to simplify the process of seeking financing from, say, family and friends. And until now, most business owners using the sites have been looking for very small amounts ($10,000 or less). However, according to the Journal, the sites are beginning to enable larger transactions as more business owners are turning to them.

Crowdfunding sites have their pros and cons. Like any other business tool, before you consider using one, you need to consider whether it’s a fit for your target audience. If your business’s target customer is younger and more tech-savvy—comfortable with the idea of “crowd”-anything—raising money from people who fit your target customer profile and can understand the profit potential of your business will be easier. On the other hand, if you’re trying to raise capital to start or grow a business in a more conservative industry, or if you’re pitching your elderly relatives to invest in your business, the crowdfunding concept is less likely to fly.

Crowdfunding sites differ in how they operate, but many do not release any funds unless the company’s target amount is met. At RocketHub, about 25 percent of small businesses hit their targets; at IndieGoGo only about 10 percent of projects do. Also keep in mind that, although sites do a preliminary background check of businesses seeking financing, they don’t take responsibility for the outcome or ensure that businesses deliver what they promise. This may make crowdfunding risky business for potential investors who are truly part of the “crowd” and don’t have some connection to you.

Have you used crowdfunding? What do you think of its potential for powering business in the coming years?

Source Small Biz Trend


London 2012 Olympics Is the First Real-Time Games

emineo media London-Olympics-2012-Logo

Whether London 2012 is the first “social” Games has sparked much debate in news media and on the social web. While compelling arguments have been made for both sides, emineo media London-Olympics-2012-Logosocial media’s role in the Olympics isn’t the most exciting conversation about this year’s competition.

It’s about timing.

The London 2012 Olympics are undoubtedly the first real-time Games. It differs from any other Olympic event in how fans and viewers can experience all competitions while they’re taking place.

Though Friday’s Opening Ceremonies weren’t broadcast live in the United States, all 32 sporting events will be live streamed for the first time ever.

This year’s event is a culmination of media consumption trends that have bubbled up in recent years, including increased mobile viewership and social TV experiences. Here’s a look at how each real-time trend will play out in the 2012 Olympics.

Expanded TV Coverage

NBC is hosting 3,500 hours of live coverage using nine TV channels, including six networks, two specialty channels and a 3D channel. This is a huge increase from the 2,200 live hours provided from Beijing in 2008. It’s an even bigger leap from the mere 400 hours shown from Vancouver in 2010, where everything but curling and hockey events were held for prime time viewing.

“There are a certain number of fans who want the immediacy of watching it live,” Mark Lazarus, chairman of NBC Sports Group, told PaidContent. “Since most of it will have to be authenticated or verified, it brings value to our cable and satellite partners.”

The Beijing Olympics were NBC’s first big effort to experiment with live streaming. At the time, there were concerns about the quality of technology and the potential to “cannibalize the audience,” said Chris McCloskey, a spokesman for NBC Sports. Now the network is more confident in the technology, he added. It’s also boosted its online watching repertoire, most notably with the record-breaking 2012 Super Bowl live stream.

“There’s more of a culture for [watching online] now too,” McCloskey said. “People have become more accustomed to consuming this way.”

Mobile Is Ubiquitous

An expected 211 million Americans will tune into the Games this year, and viewing on mobile devices will undoubtedly be widespread.

Close to 107 million people today own smartphones as compared to about 19 million in 2008. Tablets were scarce during the Beijing nor Vancouver Olympics, and now they’re owned by nearly 55 million people worldwide.

While the NBC Live Extra app is integral to increasing real-time mobile traffic around the Olympics, a number of apps created by Olympics committees will provide updates and information. Other media organizations, including Sports Illustrated, Reuters and BBC have also released Olympics apps for viewers to access timely updates.

Social networking apps are hopping on the Games bandwagon as well. Location-based app Banjo released a new feature to aggregate tweets, updates and photos publicly shared on social networks by Olympic athletes and attendees. Sports social network PlayUp launched a new version of its app that allows Olympics fans worldwide to follow scores and connect with fellow users in real time.

Michael De Monte, CEO of live blogging platform ScribbleLive, attributes the success of Olympics live coverage to mobile users. “It’s a live event that a huge population of the world is interested in,” he said. “You have such a huge community of people who are participating, watching, and they’re empowered with smartphones.”

A Truly Social Olympics

Social networks have become the new hubs of real-time self-expression and media consumption, both of which are core to the Games.

Not only has NBC partnered with Twitter and Facebook to engage viewers around Olympics content, but sports fans are updating statuses and sharing media across the globe. Preliminary events earlier this week already inspired a variety of social updates from fans watching in London and at home.

De Monte said he’s seen a huge increase in the demand for real-time tools in the past four years, when the Beijing Olympics were under way and his company was just getting started. More than 57 websites worldwide will use the ScribbleLive platform to aggregate social updates and spark conversations among fans as events are happening.

The increase in real-time viewing of — and dialogue about — London 2012 events aligns this year’s Games more than ever with the Olympics mission: global togetherness in sport.

Are you watching Olympic events in real-time this year? How is it enhancing the Games experience? Tell us in the comments below.

Source Mashable